Please take a moment to understand how our products are made.
All our products are handcrafted by traditional artisans in India, resulting in each product being unique and slightly different from one another.
All our products go through quality Check before shipping. Since each product is exclusively handmade with immense care and love, WE DO NOT ACCEPT RETURNS OR EXCHANGE ON ORDERS ONCE PLACED, Any product once sold are liable to exchange only in case of damage in transit or Wrong Product Recieved.
STEPS TO FOLLOW FOR DAMAGE OR WRONG PRODUCT EXCHANGE:
* Kindly inform us within 24 hours of delivery, with Unboxing Video (without any cuts), which buyer needs to Whatsapp us at +919311772551
* Once the concerned team checks the description & confirms the damage/ incorrect product, a confirmation will be sent to the customer regarding the approval of the exchange or return.
* The product must be packed in the same packaging before it is couriered by the customer to us.
* Shipping / Reverse pick-up / Re-shipping charges for returned or exchanged items will be borne by the customer only.
* Once we receive the product(s), we will then inspect and check the physical product. We shall dispatch fresh / correct product, as per Silverays policy.
* It may take longer than usual time to ship the exchanged product.
* All exchanges are subjected to stock availability.